AI has better ‘bedside manner’ than some doctors, study finds

ChatGPT rated higher in quality and empathy of written advice, raising possibility of medical assistance role

ChatGPT appears to have a better ‘bedside manner’ than some doctors – at least when their written advice is rated for quality and empathy, a study has shown.

The findings highlight the potential for AI assistants to play a role in medicine, according to the authors of the work, who suggest such agents could help draft doctors’ communications with patients. “The opportunities for improving healthcare with AI are massive,” said Dr John Ayers, of the University of California San Diego.