Applied Sciences, Vol. 14, Pages 4821: Analysis of the Effectiveness of Model, Data, and User-Centric Approaches for Chat Application: A Case Study of BlenderBot 2.0

Applied Sciences, Vol. 14, Pages 4821: Analysis of the Effectiveness of Model, Data, and User-Centric Approaches for Chat Application: A Case Study of BlenderBot 2.0

Applied Sciences doi: 10.3390/app14114821

Authors: Chanjun Park Jungseob Lee Suhyune Son Kinam Park Jungsun Jang Heuiseok Lim

BlenderBot 2.0 represents a significant advancement in open-domain chatbots by incorporating real-time information and retaining user information across multiple sessions through an internet search module. Despite its innovations, there are still areas for improvement. This paper examines BlenderBot 2.0’s limitations and errors from three perspectives: model, data, and user interaction. From the data perspective, we highlight the challenges associated with the crowdsourcing process, including unclear guidelines for workers, insufficient measures for filtering hate speech, and the lack of a robust process for verifying the accuracy of internet-sourced information. From the user perspective, we identify nine types of limitations and conduct a thorough investigation into their causes. For each perspective, we propose practical methods for improvement and discuss potential directions for future research. Additionally, we extend our analysis to include perspectives in the era of large language models (LLMs), further broadening our understanding of the challenges and opportunities present in current AI technologies. This multifaceted analysis not only sheds light on BlenderBot 2.0’s current limitations but also charts a path forward for the development of more sophisticated and reliable open-domain chatbots within the broader context of LLM advancements.