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Three law firms are teaming up to take up a complaint by tens of thousands of customers who had their personal information compromised in the Medibank hack last year.

Maurice Blackburn, Bannister Law Class Actions and Centennial Lawyers have announced a joint cooperation agreement against Medibank and AHM over the data breach, and said they have signed up thousands of customers from the 9.7m affected by the breach.

We believe the data breach is a betrayal of Medibank Private’s customers and a breach of the Privacy Act. Medibank has a duty to keep this kind of information confidential.

The data breach exposes the lack of safeguards in place to prevent such personal and private information being released to wrongdoers and Medibank & AHM have failed policy holders.

The interface isn’t as effective for people living in supported accommodation as it should be.

[If] the only people that a person with disabilities communicate with is the carer, then that creates a highly vulnerable relationship … We’ve got to do much better at educating individuals in the homes, that they’re right, and making sure that we check in on them.