Confusion reigns in London as emergency test is mixed success

Shoppers at Westfield Stratford reported they hadn’t received the alert, while some that did questioned its usefulness

• Three looking into why users failed to get text
• Emergency alert test UK – live updates

Aside from a few confused passersby pulling out their phones, most shoppers in Westfield Stratford in east London were unfazed by the emergency test sent to all 4G and 5G phones this afternoon.

Emma, 30, a teaching assistant, was aware and ready for the alert. “My phone was ready but it didn’t come through but other people’s went off.”