E.ON Next ordered to pay £5m over poor customer service

Compensation decision follows Ofgem review that found ‘severe weaknesses’ in complaint handling

The power supplier E.ON Next has been ordered to pay £5m in compensation to consumers for poor customer services, the energy watchdog for Great Britain has announced.

Ofgem said a review of customer service standards and complaint handling across the sector uncovered “severe weaknesses” at E.ON Next, with customers facing long call waiting times and a high level of unanswered calls.