1 year ago
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A worker at the rental chain demanded to see the American man’s passport, apparently unaware that the island is part of the US
The US rental car giant Hertz has apologized and pledged to retrain its staff after an employee denied a Puerto Rican customer a prepaid vehicle on the mistaken belief that he was from a foreign country and needed a passport.
During the encounter with the customer at New Orleans’s Louis Armstrong international airport, the Hertz employee also waved over a law enforcement officer who allegedly threatened to turn the man over to immigration authorities even though Puerto Rico has been a US territory since 1898 and has a representative in Congress as well, according to a stunning report which CBS correspondent David Begnaud published on Twitter and Instagram late Saturday.
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