‘I was cut off four times’: Virgin Media customers say it’s too hard to cancel costly contracts

Many users tried to switch after they faced price rises of more than 50% at the end of their broadband deal

Broadband customers claim they are trapped in costly contracts with Virgin Media five months after the telecoms regulator launched an investigation into the company’s cancellation procedures.

Ofcom announced its inquiry in July after complaints that Virgin was placing “unnecessary barriers” in the way of customers who wanted to switch to cheaper providers after their fixed-term contracts had expired.