9 months ago
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JTAER, Vol. 19, Pages 633-653: Mobile Payment Innovation Ecosystem and Mechanism: A Case Study of Taiwan’s Servicescapes
Journal of Theoretical and Applied Electronic Commerce Research doi: 10.3390/jtaer19010034
Authors: Wai-Kit Ng Shi Chen Wei-Hung Chen Chun-Liang Chen Jhih-Ling Jiang
This paper examines how businesses in Taiwan’s servicescapes are adapting to the growing trend of mobile payments and innovation ecosystems. Through the analysis of four case studies, we uncover the strategies these firms employ to address the challenges posed by changing consumer payment habits. Our research reveals that these companies are establishing efficient mechanisms within their ecosystems, supported by well-structured organizational frameworks. By leveraging innovation ecosystems, they are reshaping financial services and promoting collaborative growth among participants through technology, platforms, resource sharing, and knowledge exchange. This collaborative approach is driving significant changes in the sector, helping these businesses navigate through various challenges while fostering innovation and growth. Additionally, the scarcity of comprehensive observations of the digital payment ecosystem highlights the necessity for further exploration of actor interactions, regulatory mechanisms, and ecosystem management strategies. Such research efforts are crucial for enhancing our understanding of the evolving landscape of digital payments and innovation ecosystems, facilitating informed decision-making and promoting sustainable development in this dynamic industry.
