Sydney trains: Uber to refund customers charged surge pricing during rail network shutdown

Cybersecurity incident ruled out as rail outage causes pressure on NSW government ahead of state election

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Ridesharing platform Uber is reimbursing customers charged surge pricing in the midst of Sydney’s entire train network shutting down Wednesday afternoon, as the transport incident heaps pressure on the NSW government less than three weeks before the state election.

Transport for NSW said the network was shut down for safety reasons after the digital train radio system on the network failed at about 2.45pm on Wednesday.

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