Tenant killed himself after landlord failed to resolve repeated noise complaints

Ombudsman orders UK housing association Clarion to apologise to family in ‘deeply distressing’ case

A tenant killed himself after his landlord dismissed his pleas for help with a noisy neighbour as “whining” and told him he could not expect silence if he lived in London.

Clarion, the UK’s largest housing association, had been warned by the vulnerable resident’s doctor that the effect of noise from the upstairs flat on the tenant’s mental health was such that he had already attempted suicide twice.