Thames Water accused of ‘misleading’ customers over level of debt payments

Britain’s biggest water company said just 3p in every pound that appeared on bills went to its lenders

Thames Water has been accused of “misleading” customers after telling them that just a few pennies in every pound spent on their bills is paid to its lenders.

The debt-laded firm is Britain’s biggest water company, serving 16 million customers in London and the south-east of England. It has sent a breakdown of its costs in bills to customers, including spending 48p of every pound on infrastructure, 20p on the supply and treatment of water, and 3p to its lenders.