‘They’re heartless’: how one woman fell victim to the carer’s allowance trap

Karina Moon, who is sole carer for her daughter most of the week, was told she needed to repay £11,292.75 or be prosecuted for fraud

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Karina Moon vividly recalls the telephone call that brought her to tears. She was stood, frozen, in the living room of her home in north Wales as a government official told her she needed to repay £11,292.75 or be prosecuted for fraud.

“I broke down, I was crying,” she said. “I was gobsmacked. I was absolutely distraught because I live within the law. They made me feel like I was defrauding it.”