Two in five Australians had flight cancelled or delayed over 12 months, survey says

Choice poll also finds less than half of all flight refunds are received within a month as government considers additional regulation

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Less than half of Australians who seek a refund for a cancelled flight receive it within a month while one-fifth of those seeking a refund wait more than six months, a poll has found, as the government considers a compensation scheme and a passenger bill of rights.

The consumer advocate Choice also found, in a survey of about 9,000 Australians, that two in five respondents had a flight cancelled or delayed in the 12 months between October 2022 and this year.

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