UK mobile, broadband and pay TV: ban proposed on ‘confusing’ price rises

Customers should be told clearly upfront rather than facing inflation-linked mid-contract increases, Ofcom says

Phone, broadband and pay-TV companies must tell customers upfront and in “pounds and pence” about any mid contract price rises, in new consumer protection plans.

The communications regulator, Ofcom, said inflation-linked mid-contract price rises do not provide enough clarity about the prices people will pay, and hamper their ability to shop around for a better deal. The watchdog wants to ban this practice, which it says risks undermining competition.