US eating disorder helpline takes down AI chatbot over harmful advice

National Eating Disorder Association has also been under criticism for firing four employees in March who formed a union

The National Eating Disorder Association (Neda) has taken down an artificial intelligence chatbot, “Tessa”, after reports that the chatbot was providing harmful advice.

Neda has been under criticism over the last few months after it fired four employees in March who worked for its helpline and had formed a union. The helpline allowed people to call, text or message volunteers who offered support and resources to those concerned about an eating disorder.